Crystal Reiki Grid Distance Healing

Cancellation Policy

By booking an appointment, workshop or programme with Rachael Teacher Healer Mystic, you confirm that you have read &agreed to these terms. Appointments & Rearranging: A minimum of 48 hours’ notice is required to rearrange one-to-one appointments. This allows me to offer the appointment to another client and manage my diary effectively as a self-employed practitioner. Appointments cancelled with less than 48 hours’ notice may be forfeited. Cooling Off Periods & Refunds: Online bookings are covered by a 14-day cooling-off period in line with UK consumer law. However, preparation for appointments and programmes begins 48 hours before your scheduled session. Once this preparation period begins, refunds are no longer available, although appointments may still be rearranged with sufficient notice. Workshops, deposits and programmes may become non-refundable once preparation, venue hire, workbook creation or support access has begun. Programmes & Support: Healing programmes are collaborative & require engagement with sessions, home-study & integration work. Support between sessions is provided via written WhatsApp or email message only & is intended for guidance & emotional support between appointments, rather than full sessions by message. Response times are generally within 24–48 working hours, Monday to Friday. Health & Wellbeing: My services are intended to support wellbeing & personal development and are not a replacement for medical, psychiatric or emergency mental health care. If you are in crisis or feel at risk of harming yourself or others, please contact your GP, NHS 111, Samaritans (116 123) or emergency services. Professional Standards: I reserve the right to refuse or discontinue services where I feel another form of support may be more appropriate or where professional boundaries cannot be maintained. While clients experience profound emotional, energetic & practical shifts through this work, individual experiences and outcomes will naturally vary. I ask all clients & students to communicate respectfully throughout our work together. Abusive or inappropriate behaviour may result in services being discontinued. Privacy & Records: Client information is held securely & confidentially in line with GDPR & professional requirements. Records may be retained securely for up to 7 years. Online Sessions: Online appointments are held via Google Meet. Please ensure you have suitable internet access & technology prepared before your appointment time.

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